Welcome to Bearpaw Sale Store’s FAQ section. Below you’ll find answers to common questions about our products, shipping, payments, and more. If you can’t find what you’re looking for, our Cambridge-based team is always happy to help.

About Our Products

What types of bows do you specialize in?
We offer a comprehensive range of archery equipment including compound bows (from brands like Bowtech, Darton, Elite, Hoyt, Mathews, and Mybo), traditional bows (English longbows, flatbows, horse bows), hybrid bows, and all necessary accessories like bowstrings, broadheads, and arrow components.
How do I choose between a compound bow and a traditional bow?
Compound bows offer precision and mechanical advantage with their pulley systems, ideal for hunting and target shooting. Traditional bows (longbows, flatbows) provide a more historical shooting experience. Our technicians can advise based on your experience level and intended use – just contact us with your requirements.
Do you offer custom bowstrings?
Yes! We provide custom compound strings & cables tailored to your specific bow model and draw length. All strings undergo tension-testing in our Cambridge workshop before shipping.

Ordering & Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments. All transactions are processed through encrypted channels for your security.
Can I change my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact us immediately at [email protected] or call +44 (0)1223 123456 during UK business hours. We’ll do our best to accommodate your request if your order hasn’t entered the preparation stage.

Shipping & Delivery

What are my shipping options?
Express Delivery: £12.95 flat rate via DHL/FedEx (10-15 days after dispatch) – ideal for urgent needs like tournament equipment.
Free Standard Shipping: Free for orders over £50 via EMS (15-25 days after dispatch) – perfect for traditional archers building collections.
How are bows packaged for shipping?
All bows are professionally disassembled (where applicable) and secured in protective cases. Traditional bows are hand-wrapped in waxed linen, while compound bows receive custom packaging with component-specific protection. Carbon components get moisture-proof packaging, and broadheads are securely wrapped according to international regulations.
Do you ship worldwide?
We ship globally except to some Asian destinations and remote regions due to shipping restrictions. If your location requires special permits for archery equipment, our team will contact you promptly after order placement.

Returns & Warranty

What is your return policy?
We offer a 15-day return policy from the date of delivery. To initiate a return:
1. Contact [email protected] for authorization
2. Repackage using the original protective materials
3. Include a note explaining the issue for our quality control team
Please note: Return shipping costs are the customer’s responsibility unless the item arrived damaged or was incorrect.
What if my equipment arrives damaged?
We take great care in packaging, but if damage occurs, please contact us immediately with photos of the damaged item and packaging. We’ll arrange for a replacement or refund and work with the carrier to resolve the issue.
Still have questions?
Our Cambridge workshop team is here to help:
Email: [email protected]
Phone: +44 (0)1223 123456 (UK business hours)
Address: 64 Emmanuel St, Cambridge, GB CB1D 1OC

“We measure our success not just by delivery speed, but by the condition your gear arrives in. That’s the Bearpaw standard.”