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Welcome to Bearpaw Sale Store (www.tradibow.com), your trusted source for premium archery equipment. These Terms and Conditions govern your use of our website and purchases made through it. By accessing our site or placing an order, you agree to these terms.
1. Our Commitment to You
At Bearpaw Sale Store, we’re dedicated to serving archery enthusiasts with the same precision we apply to crafting quality equipment. Whether you’re a traditional archer or a compound bow specialist, we aim to make your experience as smooth as a well-released arrow.
2. Website Use
2.1 Eligibility
You must be at least 18 years old to place orders. By using this site, you confirm you have legal capacity to enter into binding contracts.
2.2 Account Responsibility
If you create an account:
- You’re responsible for maintaining confidentiality of your login details
- All activities under your account are your responsibility
- Notify us immediately of any unauthorized use
2.3 Intellectual Property
All content on this site (text, images, logos, product designs) is our property or licensed to us and protected by intellectual property laws. You may not:
- Reproduce, distribute, or create derivative works without permission
- Use our branding or product names without authorization
- Reverse engineer any products purchased
3. Product Information
3.1 Product Range
We specialize in:
- Compound Bows: Including brands like Hoyt, Mathews, Bowtech, Elite, and Darton
- Traditional Bows: English Longbows, Flatbows, Hybrid Bows, and Horse Bows
- Archery Accessories: Broadheads, Glue-in points, Carbon arrows, bowstrings, and cables
3.2 Product Descriptions
We strive for accuracy but:
- Images may vary slightly from actual products
- Technical specifications are provided by manufacturers
- Colors may differ due to monitor settings
Note: Some products (particularly custom bowstrings) are made-to-order and may have longer production times.
4. Ordering Process
4.1 Placing Orders
When you place an order:
- You’re making an offer to purchase which we may accept or decline
- We’ll confirm receipt with an order acknowledgement email
- Order acceptance occurs when we dispatch your items
4.2 Pricing
All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices but will honor the price at time of order confirmation.
4.3 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Payment is processed immediately when placing orders.
4.4 Order Changes & Cancellations
Contact us immediately at [email protected] if you need to modify or cancel an order. We’ll accommodate requests if the order hasn’t entered processing.
5. Shipping Policy
5.1 Processing Time
Orders are processed within 1-2 business days (excluding weekends and UK public holidays) from our Cambridge workshop.
5.2 Shipping Options
| Service | Cost | Carrier | Delivery Time After Dispatch |
|---|---|---|---|
| Standard Shipping | £12.95 | DHL or FedEx | 10-15 business days |
| Free Shipping | Free (orders over £50) | EMS | 15-25 business days |
5.3 Delivery Areas
We ship worldwide except to:
- Certain remote areas in Asia
- Other regions where carriers don’t provide service
Contact us before ordering if you’re unsure about delivery to your location.
5.4 Delivery Issues
You’re responsible for:
- Providing accurate delivery information
- Checking tracking information provided
- Contacting the carrier if delivery is delayed
6. Returns & Refunds
6.1 Return Policy
We offer a 15-day return window from delivery date for most products.
6.2 Eligible Items
Most archery equipment can be returned including:
- Compound bows (all brands)
- Traditional bows
- Archery accessories (unopened/unused)
- Standard bowstrings and cables
6.3 Non-Returnable Items
The following cannot be returned unless faulty:
- Custom-made bowstrings and cables
- Personalised equipment
- Opened glue-in points
- Used broadheads
6.4 Return Conditions
To qualify for return:
- Items must be unused in original packaging
- All tags and protective coverings intact
- Original proof of purchase provided
- For compound bows, all original components included
6.5 Return Process
- Initiate Return: Email [email protected] within 15 days with order details
- Receive Authorization: We’ll provide return instructions within 2 business days
- Package Securely: Use original packaging with added protection for high-value items
- Ship with Tracking: Mark international returns as “Returned Goods”
- Confirmation: We’ll inspect and confirm within 3-5 days of receipt
6.6 Refund Processing
- Timing: 3-5 business days after approval
- Method: Original payment method
- Bank processing may take 3-10 additional days
- Original shipping costs not refunded (unless our error)
7. Warranties & Liability
7.1 Product Warranties
Manufacturer warranties apply where provided. We’ll assist with warranty claims during the applicable period.
7.2 Our Liability
We’re responsible for:
- Providing goods as described
- Processing refunds/replacements for faulty items
We’re not liable for:
- Indirect or consequential losses
- Improper use of archery equipment
- Events beyond our reasonable control
Important: Archery equipment can be dangerous if misused. You’re responsible for:
- Using products safely and as intended
- Complying with local laws regarding archery equipment
- Ensuring proper training before use
8. Privacy & Data Protection
Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect, use, and protect your personal data.
9. Governing Law
These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.
10. Changes to Terms
We may update these terms periodically. The current version will always be available on our website.
11. Contact Us
For questions about these Terms:
Bearpaw Sale Store
64 Emmanuel St, Cambridge, GB CB1D 1OC
Email: [email protected]
Phone: +44 (0)1223 123456 (UK business hours)
“Just as we carefully inspect every bow before shipment, we handle your legal rights with the same attention to detail.”